Terms and Conditions

Last updated: January 2, 2026

1. Agreement to Terms

By accessing or using niceagents.com ("Website") and any services provided by NiceAgents ("Services"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not use our Services.

2. Description of Services

NiceAgents provides AI-powered answering services, virtual receptionist solutions, and related business automation tools. Our Services include but are not limited to:

  • AI answering and call handling
  • Appointment scheduling
  • Lead capture and management
  • Message taking and forwarding
  • Free business calculators and tools

3. Account Registration

To access certain Services, you may need to create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

4. Payment Terms

For paid Services:

  • Subscription fees are billed monthly in advance
  • All fees are non-refundable except as required by law
  • We reserve the right to change pricing with 30 days' notice
  • Failed payments may result in service suspension

Free trials, where offered, convert to paid subscriptions unless cancelled before the trial period ends.

5. Acceptable Use

You agree not to use our Services to:

  • Violate any applicable laws or regulations
  • Transmit spam, malware, or harmful content
  • Impersonate others or misrepresent your affiliation
  • Interfere with or disrupt our Services
  • Attempt to gain unauthorized access to our systems
  • Use the Services for any illegal or fraudulent purpose

6. Intellectual Property

All content, trademarks, and intellectual property on this Website are owned by NiceAgents or our licensors. You may not copy, modify, distribute, or create derivative works without our written permission.

7. Data and Privacy

Your use of our Services is also governed by our Privacy Policy and Cookie Policy. By using our Services, you consent to our data practices as described in those policies.

You retain ownership of any data you provide to us. We process your data solely to provide the Services and as described in our Privacy Policy.

8. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We are not liable for any downtime, delays, or service interruptions caused by:

  • Scheduled maintenance (with reasonable notice)
  • Factors beyond our reasonable control
  • Third-party service providers
  • Your equipment or internet connection

9. Limitation of Liability

To the maximum extent permitted by law, NiceAgents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim arising from these Terms or your use of the Services shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless NiceAgents, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

11. Termination

Either party may terminate this agreement at any time. Upon termination:

  • Your access to the Services will cease
  • You remain responsible for any outstanding fees
  • We may delete your data after a reasonable retention period

We reserve the right to suspend or terminate accounts that violate these Terms without notice.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Website. Continued use of the Services after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

14. Contact Us

NiceAgents LLC

For all inquiries, including EU/UK data protection requests, please contact us at:

Email: hello@niceagents.com