Privacy Policy

Last updated: January 3, 2026

1. Introduction

NiceAgents ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit niceagents.com ("Website") or use our services.

By using our Website or services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information you provide directly to us:

  • Contact Information: Name and email address when you submit our contact form
  • Newsletter Subscriptions: Email address when you subscribe to our blog or newsletter
  • Tool Usage Data: Email address and calculator/tool results when you use our free business tools
  • Account Information: Name, email, phone number, and business details when you sign up for our services
  • Payment Information: Billing details processed securely through Stripe (we do not store full payment card numbers)
  • Call Recordings: Audio recordings of phone calls handled by our AI receptionist service
  • Call Transcripts: Text transcriptions of phone calls generated from recordings

We automatically collect certain information when you visit our Website:

  • Log Data: IP address, browser type, device information, pages visited, and timestamps
  • Cookies: See our Cookie Policy for details

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Respond to your inquiries and support requests
  • Send you newsletters and marketing communications (with your consent)
  • Deliver results from our free business tools
  • Process payments and manage subscriptions
  • Analyze usage patterns to improve our Website
  • Comply with legal obligations

4. Call Recordings and Transcripts

Our AI receptionist service records and transcribes phone calls to provide you with complete call logs and insights. Here is how we handle this data:

Consent and Disclosure: All callers are informed at the beginning of each call that they are speaking with an AI assistant and that the call may be recorded. By continuing with the call after this disclosure, callers consent to being recorded. This complies with applicable call recording laws.

What We Collect:

  • Audio recordings of calls handled by our AI receptionist
  • Automated transcripts generated from those recordings
  • AI-generated call summaries highlighting key information
  • Caller information extracted during the call (name, phone number, reason for calling)

How Recordings Are Used:

  • To provide you with a record of calls your business receives
  • To generate transcripts and summaries for your review
  • To improve our AI service quality
  • To capture lead information for your business

Retention Period: Call recordings and transcripts are retained for 90 days from the date of the call. After this period, recordings are automatically deleted. Transcripts and call summaries may be retained longer as part of your account records. You may request earlier deletion at any time (see "Your Rights" below).

Requesting Deletion: To request deletion of specific call recordings or transcripts before the standard retention period ends, contact us at hello@niceagents.com with the date and approximate time of the call(s) you wish to delete. We will process deletion requests within 30 days.

5. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal data based on:

  • Consent: When you subscribe to our newsletter or submit forms
  • Contract: When necessary to provide services you've requested
  • Legitimate Interests: For analytics, security, and improving our services
  • Legal Obligation: When required to comply with applicable laws

6. Data Sharing and Third Parties

We may share your information with:

  • Service Providers: Companies that help us operate our business:
    • Cloudflare (hosting and security)
    • Resend (email delivery)
    • Stripe (payment processing)
  • Legal Requirements: When required by law, court order, or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Newsletter subscribers can unsubscribe at any time. Contact form submissions are retained for up to 3 years. Account data is retained for the duration of your account plus 7 years for legal compliance. Call recordings are retained for 90 days (see Section 4 for details).

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing based on legitimate interests
  • Withdrawal: Withdraw consent at any time (for consent-based processing)

To exercise these rights, contact us at hello@niceagents.com.

9. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell your data)
  • Right to non-discrimination for exercising your privacy rights
  • Right to correct inaccurate personal information
  • Right to limit use of sensitive personal information

To submit a request, email hello@niceagents.com with "California Privacy Request" in the subject line.

10. Communications

Marketing Emails: We only send marketing emails with your consent. You can unsubscribe at any time by clicking the unsubscribe link in any email.

Transactional Emails: We may send non-marketing emails related to your account or services (e.g., confirmations, security alerts). These are necessary for service operation.

SMS/Text Messages: If you opt in to receive text messages, standard messaging rates may apply. Reply STOP to opt out.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure data storage with access controls
  • Regular security assessments
  • Limited employee access to personal data

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

12. International Data Transfers

Your data may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

13. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

NiceAgents LLC

For all inquiries, including EU/UK data protection requests and to exercise your privacy rights, please contact us at:

Email: hello@niceagents.com