Dispatch Smarter.
Deliver Faster.
AI agents that handle dispatch calls, driver check-ins, and customer inquiries 24/7. Reduce dispatcher workload by 40% while improving response times.
Enterprise solutions From $4,000/month. Start with a $149 audit.
Logistics Has an Efficiency Problem
Manual dispatch processes cost you time, money, and competitive advantage. The numbers tell the story.
Peak hours, after-hours, and short-staffed days mean missed opportunities and frustrated shippers.
Detention fees, missed appointments, and shipper chargebacks add up fast when communication breaks down.
Status checks, driver check-ins, and repetitive inquiries consume hours that could go to high-value work.
AI Agents Built for Logistics
Purpose-built automation for the workflows that matter most to your operation.
Automated Dispatch & Routing
AI assigns loads based on driver availability, location, HOS, and delivery requirements. Real-time optimization as conditions change.
- Reduce empty miles by 15-20%
- Instant load assignments 24/7
- Automatic driver notifications
Driver Check-In & Status Updates
Drivers call in for pickups, deliveries, delays, and ETAs. AI logs everything to your TMS automatically.
- No dispatcher needed for routine calls
- Real-time TMS updates
- Automatic exception alerts
Customer Shipment Inquiries
Shippers and receivers get instant updates on load status, ETAs, and POD information without waiting on hold.
- Instant status lookups
- 24/7 customer access
- Automatic ETA notifications
Delivery Scheduling
Coordinate pickup and delivery appointments automatically. Handle reschedules and confirmations without dispatcher involvement.
- Automated appointment booking
- Conflict detection
- SMS/email confirmations
Load Matching Automation
AI matches available capacity with open loads based on lane preferences, equipment, and driver history.
- Faster load coverage
- Better driver-load matching
- Reduced deadhead
Carrier Communication
Manage carrier calls for load tenders, rate confirmations, and capacity checks. Works with your existing carrier network.
- Faster carrier responses
- Automated rate capture
- Capacity visibility
Logistics Never Stops. Neither Do We.
Your operation runs around the clock. Your AI agents should too.
After-Hours Coverage
AI agents handle night and weekend calls without additional staffing costs. Driver emergencies, shipper inquiries, and load status requests are all covered.
Peak Volume Handling
No call goes unanswered during busy periods. AI scales instantly to handle any volume without hold times or dropped calls.
Smart Escalation
Critical issues are automatically escalated to on-call personnel based on your protocols. Routine calls are handled completely by AI.
Multi-Language Support
Communicate with drivers and carriers in their preferred language. Spanish, English, and other languages available.
Works With Your TMS
We build API integrations specifically for your stack. No rip-and-replace required.
Don't see your TMS? We build custom integrations. Start with an audit to scope the integration.
Enterprise Solutions, Clear Pricing
Start with an audit to understand your opportunities. Build from there.
AI Opportunity Audit
One-time
- Complete workflow analysis
- Integration requirements mapping
- ROI projections for each use case
- Implementation roadmap
- Delivered in 5-7 business days
Custom AI Agents
Per month
- Purpose-built for your workflows
- TMS integration included
- 24/7 AI agent operation
- Dedicated support team
- Continuous optimization
Not sure where to start? Get an AI Audit first
Enterprise pricing based on call volume and integration complexity. Audit fee credited toward implementation.
Common Questions
How does AI dispatch automation work?
Our AI agents integrate with your TMS to automatically assign loads based on driver availability, location, hours of service, and delivery requirements. The system optimizes routes in real-time and handles driver communication automatically.
Can AI agents handle driver check-ins?
Yes. AI agents can receive driver calls for status updates, pickup/delivery confirmations, delay notifications, and ETA updates. All information is automatically logged to your TMS or dispatch system.
What TMS systems do you integrate with?
We integrate with major TMS platforms including McLeod, TMW, Oracle Transportation Management, SAP TM, MercuryGate, and custom systems. API integrations are built specifically for your stack.
How do you handle after-hours dispatch?
AI agents operate 24/7 without additional staffing costs. They can handle incoming shipper calls, driver emergencies, load status inquiries, and escalate critical issues to on-call personnel based on your protocols.
What's the implementation timeline?
Typical enterprise implementations take 4-8 weeks depending on integration complexity. We start with an AI Audit to map your workflows, then build and deploy in phases with your team.
Your Data, Protected
We take security and compliance seriously. Here's how we protect your business and your customers.
Enterprise-Grade Security
- 256-bit SSL encryption on all connections
- Data encrypted at rest and in transit
- Built on SOC 2 certified infrastructure
- Regular security audits
Data Handling
- Call recordings stored for 90 days (configurable)
- Data hosted in US-based data centers
- GDPR and CCPA compliant
- No data sold to third parties
Call Recording Disclosure
- AI identifies itself at the start of each call
- Callers notified that calls are recorded
- Compliant with two-party consent states
- Full call transcripts available on request
Customer Opt-Out
- Callers can request human callback
- SMS opt-out via STOP keyword
- Do-not-call list honored
- Data deletion requests processed within 30 days
Ready to Modernize Your Dispatch?
Start with a $149 audit. We'll map your workflows, identify the biggest opportunities, and show you exactly what AI can do for your operation.
Questions? Email us at hello@niceagents.com